Refund Policy

Last updated: August 28, 2026

Lasers - Puzzle Escape Game offers one optional non-consumable in-app purchase named Remove Ads (product ID lasers_remove_ads). The purchase removes rewarded-ad requirements and makes campaign and challenge play, hints, life refills, and restarts available without watching ads, as described in the purchase screen.

Google Play purchases

Remove Ads is sold and processed by Google Play. Its price and currency are displayed by Google Play before confirmation. Billing, payment authorization, receipts, cancellations, and refunds are handled under Google Play rules and applicable consumer law. We do not receive your complete payment-card details.

Requesting a refund

To request a refund, use Google Play's purchase history or official refund-request process. Eligibility and timing are determined by Google Play and applicable law. If Google Play directs you to the developer or you need help identifying the transaction, contact lasers.support@gmail.com and include the Google Play order number, purchase date, app version, and a short description. Do not send passwords or full payment-card details.

Restoring Remove Ads

Remove Ads is non-consumable. When the game connects to Google Play, it checks the purchase entitlement and restores access for the Google Play account that owns the purchase. If the entitlement is not restored, confirm that the same Google Play account is active, reconnect to the internet, reopen the game, and then contact support if the problem continues.

Rewarded-ad benefits

Benefits received by watching an optional rewarded ad, such as attempts, lives, or hints, are virtual gameplay rewards rather than purchases. They have no monetary value and cannot be refunded or exchanged for cash.

Technical problems

For a missing ad reward or another technical issue, email lasers.support@gmail.com with the app version, device model, level or challenge, approximate time, and a description of the problem. Do not send passwords or financial credentials.